The following are prohibited: hacking tools, trojans and viruses, pornography, massage services, fraud, private game servers, game cheats, gambling, dating and matchmaking, video chat, adult products, film piracy, pin-up galleries, gay dating, nude art, in-game currency trading, fake medical products, gambling supplies, novel piracy sites, counterfeit goods, police equipment, surveillance devices, crossbows and firearms, slimming and enhancement products, Taobao affiliate scraping and API abuse, and top-up software. Accounts found hosting any of this are deleted immediately.

Sites that are under — or have been under — DDoS or CC attack are specifically not allowed here; consider a protected dedicated server instead.

Chat rooms, MUDs, audio and video streaming, high-volume downloads and other resource-heavy applications (scraping included) aren't permitted. Where we find them, service is suspended until they're removed.

Hosting must not be used to send spam. Accounts found doing so are suspended or removed.

Hacking activity of any kind is prohibited. Please respect these terms out of consideration for other customers.

The details you register with us are kept confidential. We never hand any of it to a third party.

If you hand your account details to a third party to manage, please ask support to update the registered information. Legal responsibility then rests jointly with the registrant and that third party, not with us.

We do not provide technical help to unauthorised third parties, by phone, QQ, ticket, email or any other channel.

We run a thorough backup system to avoid data loss, but where force majeure intervenes — fire, earthquake, war, hardware failure — we cannot guarantee that data will be complete or recoverable in time.

Back up at least weekly and keep a copy on your own machine. If you delete something by mistake, contact us straight away — otherwise the old backup may be overwritten by a newer one.

We are not liable for data lost through your own deletions or through a break-in, including the possibility that our backup is incomplete. Server rental customers should arrange their own backups; we do not take responsibility for customer data.

Given how the internet works, slowdowns caused by attacks, viruses, hardware, carriers or congestion are a normal occurrence.

Our Hong Kong data centre reaches mainland China over international bandwidth. Because that capacity varies by region, speeds can dip at certain times of day.

Please renew before the expiry date. Accounts that are not renewed are suspended at expiry and the data is deleted a week later.

If you decide not to renew, download a backup before the expiry date. We are not responsible for data lost when an expired account is deleted.

Web hosting comes with a seven-day refund window. If you are unhappy within seven days of purchase, ask for a refund and we will process it within one working day, back to the original payment method.

Server rental and colocation are non-refundable.

Where an outage on our side causes a loss, our liability is limited to the direct, actual loss.

In no case does this cover indirect losses or anticipated profits, and compensation will never exceed what you have paid us.

We reserve the right to refuse service to any customer, whether they are buying for the first time or already using our services.

We keep this right so we can maintain a safe and reliable environment for everyone else.

We do not support software you install yourself — please go to that software's own support channel.

We are not responsible for how many pages a search engine indexes, or for changes in your rankings.

We may adjust these terms within the limits of the law, without prior notice.